Frequently Asked Questions
Everything you need to know about your Underground order.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on customs processing.
What is your return policy for limited drops?
We accept returns on all unworn, unwashed items with original tags attached within 30 days of delivery. Please note that certain exclusive collaborations may be final sale.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location.
How should I care for my Underground garments?
To preserve the quality of our prints and fabrics, we recommend washing items inside out in cold water and hanging them to air dry.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How can I track my package?
Once your order ships, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.